By purchasing with Oberon Jewellery you are agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website and/or place an order. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Oberon Jewellery own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of information we place on the Oberon Jewellery website, we make no warranties, whether express or implied in relation to its accuracy.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Oberon Jewellery you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Returns & Exchanges
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item, we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
If you wish to return an item, please notify us in writing (email is fine). We will then process your return.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law; this is a courtesy request.
Please note there will be no refunds on sale items – unless faulty.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return & Exchange Restrictions
Custom made or personalised items and ear-rings due to health and hygiene reasons, are exempt from The Consumer Contract Regulations – the only exception being is if they are faulty. In this case, please refer to the returns section of this document.
Oberon Jewellery’s main method of payment is bank transfer, giving a full receipt on acceptance of payment, however PayPal is also accepted – you can pay with your PayPal account, or by card through that system. To pay by card, you do not need to have an account with PayPal to purchase. If you are purchasing through the Oberon Jewellery Etsy shop, we accept all of the payment methods the platform offers.
Any contract for purchases made through the website will be with Oberon Jewellery. Oberon Jewellery must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Oberon Jewellery will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Oberon Jewellery acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Oberon Jewellery’s products are handmade and as a result any commission pieces may take up to 28 days. In stock, ready to ship items, will be posted within 1 – 3 working days. You will be advised of a more precise estimated timeframe upon placing your order.
Oberon Jewellery posts orders via Royal Mail.
There is now a choice between Standard 1st Class for items under £20 & 1st Class Signed For or Royal Mail Special Delivery if you upgrade.
This will be discussed with the customer as to their preference.
It is Royal Mail’s policy to sometimes leave packages with a neighbour should you be out when delivery is attempted, they may also leave it in a safe place or return to the sorting office. There will be a red card left in these cases.
Oberon Jewellery uses sterling silver and fine silver, which is purer than sterling; Oberon Jewellery also uses 9K Gold & 24K Gold Overlay. Products contain no base metals unless requested by the customer. Other frequent materials present in our products also include silk, leather and cotton floss. Please advise Oberon Jewellery of any allergies prior to purchase.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date
Oberon Jewellery Privacy Promise
Oberon Jewellery are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data to 3rd parties unless required by law and your data is always protected. You may contact Oberon Jewellery at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.
Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.
When you register on our website to purchase products, we ask for data such as your name, e-mail address, billing address, and contact details. Oberon Jewellery keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you.
We do not share you data with anyone; however it is stored on relevant systems such as cloud systems, our website, Etsy, PayPal, Sumup, Social Media, and accounting systems which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.
We store sensitive data for as long as orders are in progress and customers remain active clients. Information required for tax and legal requirements are held for 7 years as a requirement by law.
We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
When you place an order with Oberon Jewellery you will be asked whether you would like to consent to us displaying your order as part of our marketing materials. By giving your consent for us to do this you understand your personal data will be in the public domain and we assume no responsibility for the usage of this data subsequently. You may request to have your personal data removed at any time and we are more than happy to comply within 7 working days.
We keep a record of any e-mail communication you send us, so we can track any problems or concerns you may have.
We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively.
Oberon Jewellery kindly request that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.
How we use your personal data
All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data.